If you are interested in holding a communication skills training workshop at your workplace, then please contact me by using the contact page on my website or emailing me at charlotte@cambridgeshireelocution.com. Alternatively please call on 07772885282

Workshops

Communication Skills Workshops

Why communication matters

Communicating clearly, confidently and with empathy can often be a challenge in the high-stress, time-poor corporate environment. It is a vital skill for any individual and yet it is rarely taught in at any great length. To succeed professionally and personally, it is vital that one understands how to build an open, trusting rapport with friends, family and colleagues through active listening, understanding, empathy and sympathy.

Good communication skills have been proven to increase job satisfaction, build confidence and self-awareness.

Workshop benefits

My communication skills workshop has been designed to make participants aware of the different styles of communication. We address verbal, nonverbal and paraverbal communication. All three need to work together and complement each other in order to produce effortless, confident and effective communication.

The key benefits of being a good communicator are:

  • Being able to successfully interact with a “difficult” individual.
  • Being able to adjust to language barriers and accents
  • Clearly communicating thoughts, ideas and opinions.
  • Enhancing colleague compliance with instructions and deadlines.
  • Exhibiting empathy for a colleague.
  • Gaining a clearer understanding of a colleagues needs and issues
  • Initiating a trusting and growing relationship
  • Understanding and working with cultural distinctions and attitudes
  • Reducing stress levels and increasing work satisfaction.

The workshop is interactive and offers the participants opportunities to practice their skills through practical exercises and feedback.

What’s included?

(Please click on an item below)

The first impression is made through body language and eye contact. It is vital that a positive first impression is made so that another individual is instantly put at ease and made to feel comfortable.

Often, people are unaware of their physicality and the nonverbal signals they give off. Through practical exercises and examples, this workshop will encourage participants to explore different types of body language and how best to use their body to reinforce different messages in different situations.

In all my years as an elocution coach I have never encouraged a student to lose their accent. I firmly believe that you should be proud of where you are from and the accent that comes with it. I do, however, believe that the spoken word should be clear and easy to understand.

This workshop encourages participants to open the Southern British English vowel sounds and strengthen the consonant sounds. Through tongue twisters and practice texts it explores the voicing of syllables and projection of the voice to encourage the right pace, volume and clarity.

Hearing is not the same as listening. We can all hear but not all of us can actively listen. When someone starts to talk to us, the information we receive is sorted through our own personal filters and experiences which can mean a number of things. 1. We stop listening and start thinking about what we are going to say next or 2. We misinterpreted the meaning behind what is being said.

It is vital that the individual stays completely connected to who they are speaking to and continues to actively listen to them. They must not become distracted by their own thoughts or by outside influences for risk of missing vital information. By not listening and becoming distracted, the individual also risks a breakdown in communication and trust between themselves and their audience.

This has proven to be a popular section of these workshops. Relating bad news to a colleague or member of staff isn’t taught at great length and is often skirted around or avoided altogether. It is vital that an individual learns how to manage emotional situations and handle them with confidence, empathy and an understanding of how the other person could be feeling and their needs for the future.

Asking open ended questions is a great communication skill and encourages the speaker to control the direction of the conversation and speak openly without being led by closed ended questions that prompt a one worded answer. This allows the person to feel listened to and safe when disclosing any thoughts, feelings and /or grievances.

Open-ended questions are also great for allowing the individual to recognise the control they have over their own body, mind and lifestyle, leading that person to feel empowered and motivated to make any necessary changes to alleviate any grievances and stress.

Working with:

About Charlotte

Charlotte is a professionally trained actress who graduated from the Birmingham School of Speech and Drama in 2007. 

“A significant part of my training was studying the voice and how it works. I was taught how to use non-verbal communication to add depth to a character and how to portray feelings and emotions to an audience.  I also gained skills in controlling anxiety and nerves and harnessing them to my advantage in order to perform with energy and confidence.” Charlotte Grundy

Charlotte has worked as a presenter and voiceover artist, completing projects for many household names including British Gas, BMW, Bidwell’s and Countryside Properties.

In 2013, Charlotte founded Cambridgeshire Elocution in order to share her knowledge of presenting, public-speaking and communication with private and corporate clients. Charlotte specialises in working with individuals and groups who have low confidence in their communication skills or who feel that poor communication skills are limiting their professional potential.