Communicating clearly, confidently and with empathy can often be a challenge in the high-stress, time-poor corporate environment. It is a vital skill for any individual and yet it is rarely taught in at any great length. To succeed professionally and personally, it is vital that one understands how to build an open, trusting rapport with friends, family and colleagues through active listening, understanding, empathy and sympathy.
Good communication skills have been proven to increase job satisfaction, build confidence and self-awareness.
My communication skills workshop has been designed to make participants aware of the different styles of communication. We address verbal, nonverbal and paraverbal communication. All three need to work together and complement each other in order to produce effortless, confident and effective communication.
The key benefits of being a good communicator are:
The workshop is interactive and offers the participants opportunities to practice their skills through practical exercises and feedback.
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The first impression is made through body language and eye contact. It is vital that a positive first impression is made so that another individual is instantly put at ease and made to feel comfortable.
Often, people are unaware of their physicality and the nonverbal signals they give off. Through practical exercises and examples, this workshop will encourage participants to explore different types of body language and how best to use their body to reinforce different messages in different situations.
In all my years as an elocution coach I have never encouraged a student to lose their accent. I firmly believe that you should be proud of where you are from and the accent that comes with it. I do, however, believe that the spoken word should be clear and easy to understand.
This workshop encourages participants to open the Southern British English vowel sounds and strengthen the consonant sounds. Through tongue twisters and practice texts it explores the voicing of syllables and projection of the voice to encourage the right pace, volume and clarity.
Hearing is not the same as listening. We can all hear but not all of us can actively listen. When someone starts to talk to us, the information we receive is sorted through our own personal filters and experiences which can mean a number of things. 1. We stop listening and start thinking about what we are going to say next or 2. We misinterpreted the meaning behind what is being said.
It is vital that the individual stays completely connected to who they are speaking to and continues to actively listen to them. They must not become distracted by their own thoughts or by outside influences for risk of missing vital information. By not listening and becoming distracted, the individual also risks a breakdown in communication and trust between themselves and their audience.
This has proven to be a popular section of these workshops. Relating bad news to a colleague or member of staff isn’t taught at great length and is often skirted around or avoided altogether. It is vital that an individual learns how to manage emotional situations and handle them with confidence, empathy and an understanding of how the other person could be feeling and their needs for the future.
Asking open ended questions is a great communication skill and encourages the speaker to control the direction of the conversation and speak openly without being led by closed ended questions that prompt a one worded answer. This allows the person to feel listened to and safe when disclosing any thoughts, feelings and /or grievances.
Open-ended questions are also great for allowing the individual to recognise the control they have over their own body, mind and lifestyle, leading that person to feel empowered and motivated to make any necessary changes to alleviate any grievances and stress.